Question 1

Do you provide non-vegetarian options?

Accepted Answer

No - we are a fully vegetarian facility (with some Vegan + Sattvic/Jain options) . We DO NOT use any meat products and/or eggs at all for any of our preparations.

Question 2

Can I customize my meals (e.g., Vegan, Jain, Sattvic)?

Accepted Answer

Yes - we can prepare Vegan and Sattvic/Jain options for most meals. Please select your meal preference on the webform during the purchase process on our website, accordingly.

Question 3

What tiffin plans do you provide?

Accepted Answer

We offer a range of tiffin plans:
Basic Plan (3 days/week - 12 tiffins per month)
Standard Plan (4 days/week - 16 tiffins per month)
Plus Plan (5 days/week - 20 tiffins per month)
Premium Plan (6 days/week - 24 tiffins per month)

We also offer trial plans:
1-Day Trial 
1-Week Trial

Each plan includes 1 sabji, 1 daal, rotis (and/or rice), optional pickle, salad or raita, and desserts on select days.

Question 4

How long are meal plans valid for?

Accepted Answer

Monthly plans are valid for 60 days from the date of purchase; the
The 1-Week Trial plan is valid for 14 days from the date of purchase. 
The 1 Day Trial Plan is valid for the purchase date requested ONLY.

Question 5

Can I order additional quantities of specific tiffin items to the purchased tiffin plan?

Accepted Answer

Yes - you can purchase add-ons, please email us bamonskitchen@gmail.com with your add-on requirements and we will provide you with payment details and confirm your add-on orders accordingly.

Question 6

Do you provide free delivery?

Accepted Answer

We provide free lunch delivery to select areas. Refer to the next FAQ for the different areas we deliver to.

Question 7

Which areas do you deliver to?

Accepted Answer

We provide FREE lunch delivery  to the following areas: Monday to Saturday: Vancouver, Burnaby, New Westminster, Coquitlam, Surrey, Richmond, UBC area.We provide PAID lunch delivery  to the following areas: Monday to Friday: North Vancouver, West Vancouver, Port Coquitlam, South Surrey, Maple Ridge.If you require delivery to any areas not listed above, please email us at bamonskitchen@gmail.com

Question 8

What are your delivery days?

Accepted Answer

We deliver from Monday to Saturday. We’re closed on Sundays and Statutory holidays.

Please refer to our Delivery page for more info.

Question 9

What are your delivery hours?

Accepted Answer

Mon-Sat morning hours upto 2PM. Our tiffin (and therefore delivery) quota varies on a daily basis, as we have new clients subscribing, as well as, existing clients pausing and/or renewing/subscribing to alternate plans. The day-to-day traffic scene and circumstances enroute are beyond our control. As a result, delivery timings may vary.

Question 10

Do you offer same-day delivery or evening tiffins?

Accepted Answer

No — we do not provide same-day delivery or evening deliveries. We are a LUNCH tiffin service ONLY.

Question 11

What is your order/change cutoff time?

Accepted Answer

All tiffin orders/changes/meal preferences/pauses for the next day, need to be placed/communicated to us by 2 PM, the PREVIOUS DAY, via EMAIL only. Requests after this cut-off cannot be accommodated.

Question 12

What if I receive a different meal than the one listed on the website/I chose as a preference?

Accepted Answer

We put up the weekly menu on our website and follow it as much as possible, however, we are a mass production facility and in various situations (despite all proper planning - we could run short, there could be excessive shrinkage of veggies during cooking, etc.), our primary goal is to ensure a meal reaches each and every client of ours. In such cases, the situation calls for last minute substitutes. We're sure any client would rather have a substituted meal than not receive a meal at all.

Question 13

Do you accommodate allergies/can I request individual sabjis, daals, items, etc.?

Accepted Answer

Please note that our facility uses common allergens such as gluten, milk, soy, tree nuts, etc.

While we are able to customize your tiffin order to specified quantities, unfortunately, as a mass production facility, we can neither customize/guarantee individual sabjis/daals/items for individual clients, nor confirm that we can provide a client with tailored sabjis/daals/items according to their allergies, as per our policy. Please refer to our Terms & Conditions for more information.

Question 14

Are plans auto-renewed on your website?

Accepted Answer

Currently our website is not set up to auto-renew plans. We leave the choice with our clients to renew their plans as and how they require.

To renew your plan, please follow the same steps on our website as you did, when purchasing your plan initially.

Question 15

What is your refund policy?

Accepted Answer

Trial plans: No refunds

Monthly plans: Refund possible if 3 or fewer meals have been consumed—with a CAD $20 processing fee plus prorated charges.

Unused plans: A CAD $10 processing fee applies. Refunds are processed within 7 days.

Please review our Refund Policy for more details.

Question 16

What if a delivery goes missing or arrives cold?

Accepted Answer

While the delivery drivers do their best to make deliveries to you apartment/unit door, it is subject to them finding parking & gaining access to the requested delivery area. After successful delivery and subsequent notification of the same, the safety of the tiffin remains your responsibility.

Cold food is NOT stale food. At Bamon's Kitchen, we take food quality and safety extremely seriously. All our meals are freshly prepared early each morning in a temperature-controlled commercial kitchen prior to tiffin delivery. We do not reuse or repack previously cooked or stale ingredients for any client — this applies to everything from sabjis and rotis to salads.

Please refer to our Terms & Conditions for more information.

Question 17

How can I contact Bamon’s Kitchen?

Accepted Answer

For any inquiries—including orders, pauses, feedback, allergies, or cancellations—please email us at bamonskitchen@gmail.com. Communications via other channels may not be processed.

All tiffin orders/changes/pauses for the next day, need to be placed/communicated to us by 2pm, the PREVIOUS DAY, via EMAIL only.

Frequently Asked Questions