1. We are a LUNCH tiffin service ONLY. We do not provide evening/dinner tiffin service delivery.

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2. We DO NOT provide same-day delivery. We require minimum 1 day to activate your purchased plan.

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3. We are closed on Sundays and all Statutory Holidays. No deliveries will be made on these days.

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4. All tiffin orders/changes/meal preferences/pauses for the next day, need to be placed/communicated to us by 2 PM, the PREVIOUS DAY, via EMAIL only. 

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 - All orders placed BEFORE 2pm, will be processed and delivered the next business day.

e.g. Order placed on Monday 12:52pm, will be delivered on Tuesday.

 - All orders placed AFTER 2pm, will be processed and delivered the following business day.

e.g. Order placed on Monday 5:23pm, will be delivered on Wednesday

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5. Any changes submitted AFTER 2PM cannot be accommodated from our side.

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6. Any PAUSE requests for the NEXT DAY submitted AFTER 2PM, cannot be accommodated and the delivery will be completed as per usual, and it will incur a deduction of the tiffin meal credit from the purchased meal plan.

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7. When a client does not have customized delivery days, we follow the regular delivery schedule of the plan they have purchased. For delivery day preferences, it is entirely the client's responsibility to let us know in advance, via email, before the 2pm cut-off, what dates they require the deliveries for the upcoming week. If nothing has been communicated to us, we follow the schedule that was last communicated to us, from the client. 

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8. Our monthly plans are valid for 60 days from the date purchased. Our 1 Week Trial plan is valid for 14 days from the date purchased. The 1 Day Trial Plan is valid for the purchase date requested ONLY.​ Please aim to finish your plans in this time frame.

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9. We are a mass production facility and in various situations (despite all proper planning - we could run short, there could be excessive shrinkage of veggies during cooking, etc.), our primary goal is to ensure a meal reaches each and every client of ours. In such cases, the situation calls for last minute substitutes. We're sure any client would rather have a substituted meal than not receive a meal at all. As such, we put up the weekly menu on our website and follow it as much as possible, however, for situations where a different meal is received than the one on the posted menu, we inform all our clients on our website, beforehand before purchasing the plan: Please note that we may substitute any food item with the freshest alternatives available without prior notice, should the need arise.

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10. Allergies - While we are able to customize your tiffin order to specified quantities, unfortunately, as a mass production facility, we can neither customize/guarantee individual sabjis for individual clients, nor confirm that we can provide a client with tailored sabjis according to their allergies. Please note that our facility uses common allergens such as gluten, milk, soy, tree nuts, etc. We won't be held liable for any damages suffered due to allergens.

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11. We are only responsible for the tiffins that you have directly purchased from us, on our website: www.bamonskitchen.com - or any other specific requests/add-ons paid via Interac e-transfer to bamonskitchen@gmail.com  

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12. Please do not reach out to any other third party company affiliated with us.

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13. Any and all other operations regarding our tiffin service - including but not limited to:  general inquiries, order placing + payments, website support, menu curation + food production, feedback, concerns, complaints, troubleshooting, tiffin pauses, refunds, and other specific inquiries, etc., should be communicated to us directly, in writing, via EMAIL only.

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14. Any notice of complaint requesting action from our side such as reimbursement, must be made within 24 hours of the occurrence via EMAIL. Please patiently allow us to conduct a thorough investigation into the matter and to get back to you with a suitable response and the necessary course of action.

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15. While the delivery drivers do their best to make deliveries to the client's apartment/unit door, it is subject to them finding parking. We trust that our drivers will take the most informed decision given the circumstances present at the time of delivery. 

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16.  We cannot be held responsible for your tiffin missing by the time you reach to pick it up from the delivery spot. The safety of your tiffin, once it has been delivered successfully, is not our responsibility. 

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17. Cold food is NOT stale food - At Bamon's Kitchen, we take food quality and safety extremely seriously. All our meals are freshly prepared early each morning in a temperature-controlled commercial kitchen prior to tiffin delivery. We do not reuse or repack previously cooked or stale ingredients for any client — this applies to everything from sabjis and rotis to salads.

In compliance with Fraser Health regulations, any food that cannot be delivered within 2 hours of cooking must be cooled, packed, and stored properly to maintain food safety. Given the scale of our operations and the number of delivery locations, it's not logistically possible to deliver every tiffin hot off the stove within that strict window. Therefore, we follow regulated cooling and packing protocols to ensure safety without compromising freshness or taste of all our preparations. Any leftover food after daily deliveries is immediately packed and donated — we do not hold or repurpose it the next day.

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